Cancellation Policy - Returns - Cancellations

Return products

You have the right to return the products you purchased and to request their replacement (a) in all cases where JEWELSLOVE O.E. you were delivered products other than or substantially different from what you ordered. Contact us at +30.694.920.4710 or +30.693.618.9111 for any questions.

Company Details - Right of Withdrawal

According to the current legislation, the user has the right to withdraw from the purchase of products through with a statement addressed to the company JEWELSLOVE OE, AFM 801139777, DOU Heraklion, based in Heraklion, Crete. 14 days after receipt of the products.

Refunds: Within 14 days and after your refund and your original order has been paid by cash, credit card debit, you will receive your money back with a bank account indicated to us.

Product damage

It is suggested to the customers of the online store when they receive products and they have been damaged, cracked or completely destroyed then they should contact the courier company within 24 hours from the time of receipt. In order to compensate for any damage, the goods must not be removed from the parcel and delivered exactly as received to the courier within 24 hours.

Order cancellation

Cancellation of the order can be done in the following cases:

Before ordering is completed, during the online ordering process you can "back" and remove the quantities of products from your cart by clicking on the "remove" button.

If the online order has been completed but the product has not yet been shipped you can call +30.694.920.4710 or +30.693.618.9111. store hours and a partner of ours will take the cancellation of your order. The cancellation will not occur unless a confirmation is sent by the COMPANY by e-mail to the customer.

If the online order has been completed and shipped it cannot be canceled.

After receiving the product, call us at +30.694.920.4710 or +30.693.618.9111. explaining why you want to cancel the order. One of our partners will serve you promptly and inform you of all your options.

If your order has been completed electronically and you wish to cancel it please contact +30.694.920.4710 or +30.693.618.9111. to provide your order details within one day of order date.